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Global Contact Center Market 2018 by Latest Innovations, Drivers, Dynamics And Strategic Analysis, Challenges to 2023

A Contact Center acts as a central point in an enterprise from where all contacts are managed. It plays a prominent role in the broad customer management strategies of an enterprise.

 

Analysts forecast the Global Contact Center Market to Grow at a CAGR Of 8.54 % During The Period 2018-2022.

 

Download PDF Sample of Contact Center Market Report@ http://orbisresearch.com/contacts/request-sample/2083247

 

Covered in this report

The report covers the present scenario and the growth prospects of the global contact center market for 2018-2022. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions.

 

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

 

Global Contact Center Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

 

Browse Full Report with TOC: http://orbisresearch.com/reports/index/global-contact-center-market-2018-2022

 

Key vendors

  • Aspect
  • Cisco Systems
  • Genesys

 

Market driver

  • Rising adoption of cloud-based contact centers
  • For a full, detailed list, view our report

 

Market challenge

  • Inability to achieve an ASA
  • For a full, detailed list, view our report

 

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Market trend

  • Integration of chatbots for better turnaround times
  • For a full, detailed list, view our report

 

Key questions answered in this report

What will the market size be in 2021 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
Companies Mentioned:

Aspect, Cisco Systems, and Genesys.

 

Table of Contents
PART 01: EXECUTIVE SUMMARY

 

PART 02: SCOPE OF THE REPORT

 

PART 03: RESEARCH METHODOLOGY

 

PART 04: MARKET LANDSCAPE

Market ecosystem

Market characteristics

Market segmentation analysis

 

PART 05: MARKET SIZING

Market definition

Market sizing 2017

Market size and forecast 2017-2022

 

PART 06: FIVE FORCES ANALYSIS

Bargaining power of buyers

Bargaining power of suppliers

Threat of new entrants

Threat of substitutes

Threat of rivalry

Market condition

 

PART 07: MARKET SEGMENTATION BY TYPE OF INTERACTION

Segmentation by type of interaction

Comparison by type of interaction

Voice-based – Market size and forecast 2017-2022

Text-based – Market size and forecast 2017-2022

Social media-based – Market size and forecast 2017-2022

Market opportunity by type of interaction

 

PART 08: MARKET SEGMENTATION BY DEPLOYMENT

Segmentation by deployment

On-premises

Cloud-based

 

PART 09: CUSTOMER LANDSCAPE

 

PART 10: REGIONAL LANDSCAPE

Geographical segmentation

Regional comparison

Americas – Market size and forecast 2017-2022

EMEA – Market size and forecast 2017-2022

APAC – Market size and forecast 2017-2022

Market opportunity

 

PART 11: DECISION FRAMEWORK

 

PART 12: DRIVERS AND CHALLENGES

Market drivers

Market challenges

 

PART 13: MARKET TRENDS

Integration of chatbots for better turnaround times

Use of analytics for enhancing the customer experience

Incorporation of AI for providing customized solutions

 

PART 14: VENDOR LANDSCAPE

Overview

Landscape disruption

Competitive scenario

 

PART 15: VENDOR ANALYSIS

Vendors covered

Vendor classification

Market positioning of vendors

Aspect

Cisco Systems

Genesys

 

PART 16: APPENDIX

List of abbreviations

 

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